O2 network is fixed - your rights to compensation for loss of service

O2 network is fixed - your rights to compensation for loss of service

O2 network is fixed - your rights to compensation for loss of service

"Ericsson sincerely apologises to customers for the inconvenience caused".

The issue affected nodes in the core networks of customers using two software versions of the Serving GPRS Support Node - Mobility Management Entity (SGSN-MME), Ericsson said, adding that it had taken immediate action to enable service restoration.

In a joint statement from the CEOs of O2 and Ericsson, a provider for the phone operator, they apologised to customers for the "poor experience" they faced as they struggled to get online on Thursday.

Engineers are working to fix the issue that has meant customers can not use their mobile data to access the internet and other services on its network.

O2 chief executive Mark Evans said his teams were working hard with Ericsson to find a swift solution.

"An initial root cause analysis indicates that the main issue was an expired certificate in the software versions installed with these customers", it said.

Other mobile networks, including Sky, Tesco and Giffgaff have also been affected by the problem because their networks use O2 services.

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The outage kicked off around 4.45am this morning, with services that rely on O2's network also suffering as a outcome. Work is now ongoing to fix the fault and customers are being encouraged to use wi-fi where possible.

It is unclear whether the O2 outage, said to be the result of a "global software issue", is linked to the problems with Angus Council's parking meters.

"We'd like to thank our customers for their patience during the loss of service on Thursday 6 December and we're sorry for any impact the issue may have caused".

O2 said it would share further updates as soon as they were available. Our technical teams are working with their teams to ensure this is fixed as quickly as possible.

".@02 come on 02 unable to text anyone all my texts are failing, and no data".

The network outage isn't just forcing British mobile users to put down their phones and talk to one another.

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