British Airways suffers customer data hack

British Airways suffers customer data hack

British Airways suffers customer data hack

British Airways is facing a fine of up to almost €1bn (£897m) from information regulators following a "sophisticated and malicious " cyber attack that accessed 380,000 sets of customers' personal data.

The carrier had revealed overnight that the personal and financial details of customers making bookings on the BA website and mobile phone app between Aug 21 and Sep 5 had been stolen.

"We will be contacting customers and will manage any claims on an individual basis", British Airways said.

Alex Cruz, chairman and chief executive of the airline, said it was "deeply sorry for the disruption that this criminal activity has caused".

Whilst is was not travel or passport details, it was personal and financial details that were compromised.

Rob Burgess, who edits a website dedicated to air travel, told The Daily Telegraph: "Data breaches are part and parcel of the world we now live in, and criminal activity is getting ever more sophisticated".

'We have notified the police and relevant authorities'.

The recommendation does not apply to customers who bought tickets or changed reservations outside those times.

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Mat Thomas said he placed a booking on 27 August, but had not been contacted about the breach.

The airline said affected customers should follow their bank or provider's recommended advice.

Will I have to get a new card? "As airlines become ever more dependent on software, this creates a greater surface for hackers to attack and so it is no surprise that breaches of this scale are becoming commonplace".

Assuring compensation to each of the affected customers, the airline offered to pay for the credit checking service.

Email addresses, customer names, home addresses and payment card information are among the information stolen.

In July, the airline apologised after IT issues caused dozens of flights in and out of London's Heathrow Airport to be cancelled.

While this is certainly bad for both British Airways and its customers, things could have been worse.

IAG also owns Spanish carriers Iberia and Vueling, as well as Irish airline Aer Lingus.

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